We understand that you're eager to receive your order, and we want to assure you that each product is made with care especially, for you. That's why it may take a bit longer to arrive at your doorstep. By creating products on demand rather than in bulk, we can help reduce overproduction and minimise waste, making our production process more sustainable. Thank you for your thoughtful purchasing decision and for joining us in our efforts to make the world a better place!

My store runs 24/7 for you to browse and purchase from. I live in Western Australia and am contactable between (WA time) 9-5pm each day when I am in my design studio or out and about. Our info@smothercolour.com email is checked regularly and we will get back to you very quickly.

Please email me at info@smothercolour.com with any questions you have.

When it comes to creating artwork using AutoCAD and Adobe Illustrator together, rest assured that all my designs are crafted at a resolution of 300 pixels per inch (PPI) or higher. This ensures that the artwork we produce maintains exceptional quality and detail. By working at 300 PPI or higher, we guarantee that every element of your design is rendered with precision and sharpness. The high resolution allows for vibrant colors, intricate patterns, and fine details to be accurately captured, resulting in visually stunning artwork.

At NMA-me, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website or making a purchase. ​ Information Collection: We may collect personal information such as your name, email address, shipping address, billing information, and contact details when you place an order. We may also collect non-personal information such as your IP address, browser type, and device information for analytical purposes. Information Usage: We use the collected information to process your orders, provide customer support, improve our website and services, and personalise your shopping experience. With your consent, we may also send you promotional emails or newsletters. We do not sell, rent, or share your personal information with third parties for their marketing purposes. Information Protection: We employ industry-standard security measures to protect your personal information from unauthorised access, misuse, or loss. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information. Cookies: We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and track user preferences. You have the option to disable cookies in your browser settings, but this may limit certain features of our website. Third-Party Services: We may use trusted third-party services, such as payment processors and shipping providers, to facilitate our business operations. These third parties have their own privacy policies. Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have unintentionally collected information from a child, we will promptly delete it. Updates to the Privacy Policy: We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services after the changes will indicate your acceptance of the revised policy. If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at info@smothercolour.com

DELIVERY TIMES * USA 9–12 business days Australia 20-21 business days UK 12–14 business days Canada 17–19 business days Albania16–23 business days Denmark 12–13 business days Brazil 14 business days Japan 17–19 business days Mexico 10–12 business days Netherlands 12–14 business days Europe 13–14 business days New Zealand 20–22 business days Rest of the World 15–24 business days *Delivery times are estimated and might differ based on the amount of orders to proceed.

Shipping times vary depending on where you are. Below is a list of time frames (per product).

Return, Exchange, and Refund Policy. At Smother Colour, we strive to provide you with high-quality custom-made garments that meet your expectations. We understand that sometimes issues may arise, and we want to ensure a smooth process for returns, exchanges, and refunds. Please carefully read our policy below: 1. Returns, Exchanges, and Refunds for Change of Mind: We do not accept returns, exchanges, or refunds if you simply change your mind about the item you have purchased. We encourage all customers to make informed decisions by referring to our size charts and product descriptions before placing an order. 2. Returns, Exchanges, and Refunds for Manufacturing Errors or Non-Conformity: If you receive an item that has a manufacturing error or does not meet the standards we promise, we are committed to resolving the issue promptly. In such cases, we offer the following options: a. Replacement: We will replace the defective item with a new one of the same design, size, and specifications as originally ordered. b. Refund: If a replacement is not possible or desired, we will provide a full refund for the defective item. c. Return: In some cases, we may request the return of the defective item. Please follow the guidelines mentioned below for returning items. Important Note: It is essential for customers to order the correct size based on our size charts. We recommend referring to these charts to ensure the garment fits perfectly. We cannot be held responsible for ill-fitting garments due to incorrect size selection. Return Shipping Policy: 3. Damaged or Defective Items: If you receive an item that is damaged during transit or has a manufacturing defect, please contact us at info@smothercolour.com within seven (7) days of receiving the item. We will guide you through the return process and assist in resolving the issue promptly. 4. Original Tags Requirement: For damaged or defective items, please ensure that all original tags and labels are attached to the garment. Failure to keep the original tags attached may result in a delay or denial of the return or refund request. 5. Defective Items after Wearing: If you discover a defect in your garment after wearing it, please contact us at info@smothercolour.com within thirty (30) days of receiving the item. We will guide you through the return process and assess the defect to determine the appropriate course of action. Contact Information: For any return, exchange, or refund inquiries, please contact our customer service team at info@smothercolour.com. We are here to assist you and ensure your satisfaction with our products. Please note that this policy is subject to change without prior notice. It is the responsibility of the customer to review the policy at the time of purchase. Last updated: 09/09/2023

Order Cancellation Timeframe: You may cancel your order within 24 hours of placing it. During this period, you have the opportunity to review your order details and make any necessary changes or cancel the order if needed. Fabric Cutting and Production: After the initial 24-hour cancellation period, we begin the production process, which includes cutting the fabric for your specific order. Once this stage has commenced, cancellation is no longer possible. Therefore, it is important to notify us of any order changes or cancellation requests within the first 24 hours. Contacting Us for Order Cancellation: To cancel your order within the 24-hour timeframe, please contact our customer service team at info@smothercolour.com. Provide your order details and clearly state your cancellation request. We will process your cancellation and provide confirmation accordingly. Limitations on Cancellation: Please note that once the fabric cutting process has begun, we cannot cancel your order. This is due to the customised nature of our products, as each garment is tailored specifically to your measurements and design preferences. Modifying an Order: If you need to make modifications to your order after the 24-hour cancellation period, please contact us as soon as possible. We will assess the feasibility of accommodating your request and provide guidance accordingly. Please note that modifications may not always be possible once production has started.